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AutoCAD License & Subscription FAQ | Autodesk - More features of AutoCAD 2023 

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When trying to start any product in the AutoCAD family of products i. The License manager is not functioning or is improperly installed.

AutoCAD will shut down now. Note: If the issue appears with versions or later of Autodesk software, see "The License manager is not functioning or is improperly installed" with Autodesk and later version.

If this error occurs on the system that has LogMeIn installed, refer to "The License manager is not functioning or is improperly installed" on systems with LogMeIn installed. Otherwise, refer to the following solutions:. Note : before attempting any of of the solutions below, confirm that the correct account information are being used to sign into the product. Using the incorrect account information will always result in the error. Note: If the service cannot be started, make sure the Windows profile being used has enough permissions.

Consult with an IT administrator if necessary. This product key can be found in the Autodesk Account. Note : Verify that the text editor did not save LGS. How to turn on hidden files and folders on Windows to be sure that extensions are not hidden.

Test for success before trying the next one. A deployment install is a workaround when normal installation fails because of locked or deleted license information. There are several reasons for the loss of license data, including operating system updates. Unlike a regular installation, a deployment installation gathers the license information before starting the product, replacing lost or corrupted information. Attempt this solution only if a licensing error occurs after trying Solutions 1—4.

Make sure the Autodesk Desktop App is working correctly. If the Autodesk Desktop App does not load:. After completing the steps try running the Autodesk Desktop App and logging in. After successfully logging in try logging into Autodesk software.

If problems persists with the Autodesk Desktop App please refer to the article Autodesk Desktop App freezes and shows a blank white screen. Follow the steps shown in Clock Error: Clock Error: Check that system clock is set to the current date and time before trying it again. Be sure that files and folders are not hidden using these instructions. Note : If licensing errors occur from all Autodesk products, perform a clean uninstall.

Be sure to back up the system before performing a clean uninstall. Skip to main content. Support and learning. To translate this article, select a language. View Original Translate. English Original X. View Original X. By: Support. Support 0 contributions. Causes: Possible causes include: Product license validation process is hindered.

Closing LGS dialog window with out selecting a license type. Closing expired trial dialog window. Closing Flexnet license finder dialog window. Windows updates breaking licensing modules.

Product not assigned to user under User Management in Autodesk Account. Solution: If this error occurs on the system that has LogMeIn installed, refer to "The License manager is not functioning or is improperly installed" on systems with LogMeIn installed. Otherwise, refer to the following solutions: Note : before attempting any of of the solutions below, confirm that the correct account information are being used to sign into the product. In the Run box, type services.

In the Name column of the Services console window, find FlexNet Licensing 64 and check whether its status is 'Running'. If the above mentioned service is running, close the Services console window and go to Solution 2. If the above mentioned service is not running, go to step 4. In the Startup Type column, right-click 'Manual' and select 'Properties'. To change the status of the service to 'Running', right-click its empty Status cell and select Start from the context menu.

When a proxy is used: Check Internet Option in Internet Explorer for "Automatically detect settings" is turned off or turn on Automatically detect settings and Use a proxy server Select Security tab and click on Custom level Click OK a couple of times to exit Internet Properties dialog window.

Option 4: Increase Permissions Increase permissions to folders used by Autodesk software by adding the user and providing full control to the registry keys and folders listed in the article. What user permissions does AutoCAD require? Run as administrator by right-clicking the product icon, choose Run As Administrator, and see whether the product runs as expected.

Option 5: Recreate the licensing data file AutoCAD will not run if the licensing data file is missing or corrupted. Use a text editor such as Notepad to create a text file named LGS. Open LGS. Replace ServerName with the license server name or its IP address. If the Autodesk Desktop App installed, launch it and sign in with the relevant Autodesk account credentials. Try starting the product again. Select Change, then Repair. Right click on Autodesk License Service x64 X.

X and click Change - the component will be reinstalled. Repeat for any other version of Autodesk License Service x64 listed. Run AutoCAD again. Make the latest AutoCAD updates are installed. Scan the system with an antivirus software to check for adware or malware. If adware or malware is found, search the Internet for ways to uninstall it. Disable the antivirus software. Sign out from all Autodesk cloud services and applications that may be running on the system e.

Autodesk Desktop App, A, Fusion , etc.. Option 8: Create a deployment to reinstall the AutoCAD product A deployment install is a workaround when normal installation fails because of locked or deleted license information.

Follow Creating a Deployment - Network Admin to create a deployment. Locate Setup. Right-click Setup. Follow the instructions for installing the AutoCAD product deployment. Restart the computer and start the AutoCAD product. If the Autodesk Desktop App does not load: Click the arrow to display "show hidden icons". Locate the Autodesk Desktop App icon and right click. Select exit. Open Windows task manager and make sure the follow tasks are not running. Option Reactivate the license Be sure that files and folders are not hidden using these instructions.

Make sure SSL 3. Run the AutoCAD product and try to activate it. Uninstall the AutoCAD product and reinstall it as follows: a. Use the Windows Uninstall control panel to remove the product. Download the software again using Browser Download. Run the installer to reinstall the product. See Also: "The License manager is not functioning or is improperly installed" with Autodesk software "Failed to load URL" error after attempting to Sign-in when launching AutoCAD product activation crash when clicked "Enter a Serial Number" You don't get a serial number when you renew your subscription Windows Clock Error: Clock Error: Check that your system clock is set to the current date and time before you try again.